• 
  1 week ago

  wasting my time is their specialty.

  Uncle Grabb N Tugg Motus Truck & Van Mercedes-Benz Witham
  Response from Motus Truck & Van 1 week ago

  Good morning, I'm very sorry to hear you had a 1* experience with us at our Witham branch. I would like the opportunity to investigate this matter. If you are happy for me to do this, please send over for registration and contact details to customerexperienceteam@motustruckandvan.co.uk Kind regards, Emma.

• 
  1 week ago

  the process for our new van was smooth and efficient from the start to the finish and Tony was a great help!

  Alpha Electrical Motus Truck & Van Mercedes-Benz Norwich
• 
  1 week ago

  Excellent service, kindly and friendly staff

  József Lejtényi Motus Truck & Van Mercedes-Benz Ipswich
  Response from Motus Truck & Van 1 week ago

  Good morning, Thank you for taking the time to leave us a 5* review, your feedback is greatly appreciated and will be passed directly back to site. Kind regards, Emma.

• 
  2 weeks ago vencislav karaganov Motus Truck & Van Mercedes-Benz West Thurrock Van
  Response from Motus Truck & Van 2 weeks ago

  Good afternoon, Thank you for taking the time to leave us a 5* review. Your feedback is greatly appreciated. Kind regards, Emma.

• 
  2 weeks ago

  All good

  S Singh Motus Truck & Van Mercedes-Benz West Thurrock Truck
• 
  2 weeks ago

  Bought a used Sprinter van at Witham Branch in March of this year. Just wanted to say a big thank you to Sam & Terry for a great deal on the van which has been faultless. I will be in contact when I need to add another vehicle to the fleet. Many thanks!

  Trevor Honour Motus Truck & Van Mercedes-Benz Witham
  Response from Motus Truck & Van 2 weeks ago

  Good morning, Thank you for taking the time to leave us a 5* review. Your feedback is greatly appreciated and will be passed directly to those involved. Kind regards, Emma.

• 
  2 weeks ago

  Absolutely terrible experience, twice now they have taken my company vehicle into repair with the promise it will be fixed within a specific time frame as i am reliant on this vehicle. On both occasions Mercedes have failed to complete what they had said they would do and sent me away once again with a damaged van.

  G, M & A's Quality Fruit and Veg Motus Truck & Van Mercedes-Benz Newmarket
• 
  2 weeks ago

  Keeping my van for 5 days for the service. They never call for update. My loss is big cos I can't work. Disgusting service from Mercedes. I never ever take my vehicles there anymore. I heard similar things from other drivers as well in NorwichI don't trust Motus Truck anymore

  Easytaxi Norwich Motus Truck & Van Mercedes-Benz Norwich
  Response from Motus Truck & Van 2 weeks ago

  Good afternoon, I'm very sorry you feel you have received a 1* experience with us at Motus Truck & Van. I would like the opportunity to investigate this matter, if you are happy for me to do so, please send your registration and contact details over to me at Customerexperienceteam@motustruckandvan.co.uk Kind regards, Emma.

• 
  2 weeks ago Tomasz Piech Motus Truck & Van Mercedes-Benz Welham Green
• 
  3 weeks ago

  1 star is far to much. I dealt with the ipswich branch and then other managers from various branches the worst company i have ever ever dealt with and their staff are completely incapable, they took my money and a van of me 6 months ago but owed me a difference of thousands of pounds they said i will have transferred to my account in 2 weeks and have still not paid me and using every excuse in the book. Their staff lie to get a deal and honestly the worst company and people i have ever dealt with, truly shocking. STAY AWAY from this company ! They were that bad i had to double check with a staff member of theirs if this firm were a scam ! Truly, truly disgusting firm. DO NOT USEWhen i was calling to ask where my money was the entire branch were ignoring me and lying to me !

  nick bull Motus Truck & Van Mercedes-Benz Witham
  Response from Motus Truck & Van 2 weeks ago

  Good morning, Thank you for taking the time to leave us feedback on your recent visit. I would like the opportunity to investigate this case, if you are happy for me to do this please send your contact details and registration over to me at customerexperienceteam@motustruckandvan.co.uk Kind regards, Emma.

• 
  3 weeks ago

  We have purchased five new Mercedes vans from Motus in teh past year and we have received extremely poor service every respect, and every area of their business! They only want to sell you a van and then leave you! Most recently, a van, less than six months old broke down, rather than them provide a replacement van, they expect us to rent a van then pay us for the rent of that van for four months whilkst they source the part!! They offer no assistance or appreciation with regard to teh fact that our van has a roof rack, livery, internal racking, etc, all of which we need on the replacement short term lease van. Each time we book in a service there are issues! Each time we have comms with them there are issues! Will never buy another van from Motus!

  Sean Gilvey Motus Truck & Van Mercedes-Benz Norwich
  Response from Motus Truck & Van 2 weeks ago

  Good afternoon, I'm very sorry to hear of your recent experience. If you are happy to do so, please send me your registration & contact details over to Customerexperienceteam@motustruckandvan.co.uk Kind regards, Emma.

• 
  3 weeks ago

  From arrival to leaving everything was done swiftly and with confidence, plus the hot chocolate was yummy

  Su Bigland Motus Truck & Van Mercedes-Benz Newmarket
• 
  3 weeks ago

  Great experience buying our new service van from Motus. Really good communication through the buying process and a great team to deal with.

  Stephen Seagrave Motus Truck & Van Mercedes-Benz Norwich
  Response from Motus Truck & Van 2 weeks ago

  Good afternoon, Thank you for taking the time to leave us a 5* review. Your feedback is greatly appreciated and will be passed directly back to our Norwich branch. Kind regards, Emma.

• 
  4 weeks ago

  Moved location and not updated, but the nice lady at the old location sorted us out pretty easily, new location if your going there turn right by the red burger van and in first gate as there are no signs up. The new yard is really small and tight, they had to move 4 motors to get ours out even though they knew we were coming. Reason I've given 4 stars is the quick turn around time, dropped off 2 days later we are picking it up, they run a 24hr shift which compared to other commercials marque who don't is brilliant as needed the van back ASAP as it was a bespoke vehicle for asbestos .

  Dan Gly Motus Truck & Van Mercedes-Benz West Thurrock Van
  Response from Motus Truck & Van 2 weeks ago

  Good afternoon, Thank you for taking the time to leave us a 4* review. Your feedback is greatly appreciated and will be passed directly to site & our bookings team. Kind regards, Emma.

• 
  1 month ago

  Poor service due to interdepartmental none communication

  Neill Miller Motus Truck & Van Mercedes-Benz Welham Green
• 
  1 month ago

  Staff 50/50 Not that helpful at all

  AHLULBAYT NETWORKS UK Motus Truck & Van Mercedes-Benz West Thurrock Van
• 
  1 month ago

  Excellent service, Tony Heather the sales rep went out of his way to arrange test drive and demonstrate various aspects of the vehicle. Extremely smooth and efficient sales process.

  Mike Lees Motus Truck & Van Mercedes-Benz Norwich
  Response from Motus Truck & Van 2 weeks ago

  Good afternoon, Thank you for taking the time to leave us a 5* review. Your feedback is greatly appreciated and will be passed directly to Tony & the management team. Kind regards, Emma.

• 
  1 month ago

  Mercedes

  Adam Foxon Motus Truck & Van Mercedes-Benz Newmarket
  Response from Motus Truck & Van 1 month ago

  Good morning, Thank you for taking the time to leave us a 5* review, your feedback is greatly appreciated and will be passed directly back to site. Kind regards, Emma.

• 
  1 month ago

  Prompt service. Would use again.

  Mr Sline Motus Truck & Van Mercedes-Benz Newmarket
  Response from Motus Truck & Van 1 month ago

  Good morning, Thank you for leaving us feedback following your recent visit to our Newmarket branch. Your feedback is greatly appreciated. Kind regards, Emma.

• 
  1 month ago

  Thank you, thank you to Roxanne and her team of truly dedicated professional people, on sorting out our van troubles, not even purchased from there dealership but went the extra mile on sorting the problems thank you again, Ben and Trudy

  Bennybongo Motus Truck & Van Mercedes-Benz Norwich
  Response from Motus Truck & Van 1 month ago

  Good morning, Thank you for taking the time to leave us a 5* review. Your feedback is greatly appreciated and will be passed directly back to our Norwich branch. Kind regards, Emma.

• 
  1 month ago

  I was lucky enough to approach your company when I searched for a van. Tony Heather was a great and professional salesman and the business I did with him was the easiest application which I ever made. From the first click to search for a van to have finance approved and drive a nice van on the road just took five days. Top of that working with professional people was quick and joyful. Thanks Tony and thanks Motus.

  Musti Karam Motus Truck & Van Mercedes-Benz Norwich
  Response from Motus Truck & Van 1 month ago

  Good morning, Thank you for leaving us a 5* review. Your feedback is very much appreciated and will be passed back to site. Kind regards, Emma.

• 
  1 month ago Gintautas Meskauskas Motus Truck & Van Mercedes-Benz Welham Green
  Response from Motus Truck & Van 1 month ago

  Good morning, Thank you for leaving us positive feedback. Your custom and loyalty is greatly appreciated. Kind regards, Emma.

• 
  1 month ago

  Tony Heather has been amazing! We brought a brand new Mercedes sprinter with his help so thank you.

  Biyant Kaur Motus Truck & Van Mercedes-Benz Norwich
  Response from Motus Truck & Van 1 month ago

  Good morning, Thank you for taking the time to leave us a positive review. I will ensure that Tony receives this feedback. Kind regards, Emma.

• 
  1 month ago Piotr Bogacki Motus Truck & Van Mercedes-Benz Welham Green
  Response from Motus Truck & Van 1 month ago

  Good morning, I'm very sorry you feel you didn't have a 5* experience with us at our Welham Green branch. I would like the opportunity to investigate any concerns you wish to raise. Please do not hesitate to contact me at customerexperienceteam@motustruckandvan.co.uk Kind regards, Emma.

• 
  1 month ago

  Very good service!

  ROBERTAS 83 Motus Truck & Van Mercedes-Benz Ipswich
  Response from Motus Truck & Van 1 week ago

  Good morning, Thank you for taking the time to leave us a 5* review. Your feedback is greatly appreciated and will be passed directly to site. Kind regards, Emma.

• 
  1 month ago

  I went there early in the morning to pick up a vehicle for a local authority. Ann who was at reception was very helpful and made the job so easy. Thank you

  Edward Hynes Motus Truck & Van Mercedes-Benz Welham Green
  Response from Motus Truck & Van 1 month ago

  Good morning, Thank you for taking the time to leave us a 5* review. Your feedback is greatly appreciated and will be passed directly to our Welham Green branch. Kind regards, Emma.

• 
  1 month ago John F Motus Truck & Van Mercedes-Benz Norwich
  Response from Motus Truck & Van 1 month ago

  Good morning, Thank you for taking the time to leave us a 5* review. Your feedback is greatly appreciated and will be passed directly back to our Norwich branch. Kind regards, Emma.

• 
  1 month ago

  STAY AWAY from this so called Service. What a waste of time on 2 separate bookings. Hatfield branch and Welham Green. 4 hour job took them 4 days , job booked in 2 months earlier went to do it and they did not have the parts to do the job. No contact from them telling not to come or come and collect the van when ready. A COMPLETE WASTE OF TIME. Go to Colindale.

  Ioan Bodnar Motus Truck & Van Mercedes-Benz Welham Green
• 
  1 month ago

  STAY AWAY from this so called Service. What a waste of time on 2 separate bookings. Hatfield branch and Welham Green. 4 hour job took them 4 days , job booked in 2 months earlier went to do it and they did not have the parts to do the job. No contact from them telling not to come or come and collect the van when ready. A COMPLETE WASTE OF TIME. Go to Colindale.

  Ioan Bodnar Motus Truck & Van Mercedes-Benz Hatfield
• 
  1 month ago Dan Cross Motus Truck & Van Mercedes-Benz West Thurrock Van
  Response from Motus Truck & Van 1 month ago

  Good morning, I'm very sorry you feel you have not received a 5* experience with us. I would like the opportunity to investigate your recent visit and discuss further with site. Please could you supply me with your registration & contact details and send these over to me at customerexperienceteam@motustruckandvan.co.uk Kind regards, Emma.

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